Why Org Change Fails — and How to Make It Stick
Three Kinds of Resistance
Module 9, Lesson 2
What you'll learn
You can distinguish identity resistance from structural resistance from information resistance, and explain why applying the wrong treatment to the wrong type makes each of them worse.
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Tags
sociotechnical systemssystems thinkingCynefinConway's Lawteam topologiesorganizational designengineering managementsoftware architecturecognitive loadcomplexityscaling engineering teamsdecision-makingorganizational debtsense-making